At The Manor we are committed to your customer satisfaction.
Our staff receives ongoing training to maintain our service standard values; commitment, attitude, responsibility, excellence, and service (CARES). Our vision provides individualized clinical care within an environment of hospitality in order to achieve excellence in the customer service experience for every individual.
The Manor has been the recipient of numerous state and national honors. We are a Recipient of the Vermont State Nursing Home Quality Award for having achieved higher scores for Resident/Family Satisfaction. The Nursing Home Quality Award is awarded to only five centers in the state of Vermont. The award is based on CMS Star Rating, Customer Satisfaction survey results, participation in “The Advancing Excellence Campaign” and successful state survey results.
The Manor was named to U.S. News & World Report’s list of 2018-2019 list of Best Nursing Homes, and honor that has been achieved annually since 2016. More than 15,000 skilled nursing facilities nationwide were evaluated for the annual list, with 2,975 nursing homes earning the designation as a U.S. News 2018-2019 Best Nursing Home.
A recipient of the Eli Pick Leadership Award annually since 2013, this distinction gathers publicly collected data by the Center for Medicare & Medicaid Services (CMS), and helps to objectively identify high-performing skilled nursing facilities and the leaders who make them excel. Administrators of these high-performing SNFs are celebrated and honored during the annual American College of Health Care Administrators national awards ceremony. The Eli Pick Facility Leadership Award is a distinction of significance. Only 11% of facilities nationwide qualify. In 2017, The Manor was one of 8 Vermont facilities to receive this award, and has been a recipient of this prestigious award annually since 2013.
The Manor has also received the 2013 Silver Quality Award and the 2011 Bronze Award from the American Health Care Association. The AHCA/NCAL National Quality Award is a progressive three-step process that encourages continuous learning and development of integrated quality systems to achieve performance excellence. Each progressive step requires a more detailed and comprehensive demonstration of quality integration and performance. The criteria for each step is based on the Baldrige Performance Excellence Program’s core values and concepts.