WELCOME TO THE MANOR
The Manor is a recipient of the Vermont State Nursing Home Quality Award for having achieved higher scores for Resident/Family Satisfaction. The Nursing Home Quality Award is awarded to only five centers in the state of Vermont. The award is based on CMS Star Rating, Customer Satisfaction survey results, participation in “The Advancing Excellence Campaign” and successful state survey results. The Manor has also received the 2013 Silver Quality Award and the 2011 Bronze Award from the American Health Care Association.
“Throughout the years we have noticed how all the staff – from the grounds crew right up to the nursing staff all cared for mother, communicated with her and touched her both emotionally and spiritually. Mother always said the Manor was her home and she was very content there. During the times I spent with her, I cannot stress how much my needs were met for my comfort also. Mother received exemplary care and our family conveys its appreciation and thanks to the entire Manor family.” — Margaret B.
Dear Friends and Families of the Manor,
We want to update you with new visitation guidelines, now that the weather is improved and our residents are vaccinated. These guidelines were created by the Vermont Department of Health and Department of Disabilities, Aging, and Independent Living (DAIL).
Please contact our Life Enrichment Director, Laurie Shapleigh, at LShapleigh@themanorvt.org to schedule visits Tuesday – Sunday, which can be conducted in resident’s rooms or outside (preferred - weather permitting).
Also, between 1:30 - 3:30 daily (except Mondays), family members may come to take residents out for walks, weather permitting. Please schedule ahead of time with Laurie so that the staff can ensure the resident is ready to go for a walk at the appointed time. Visitors who come to take their loved one for a walk or a visit outdoors, will need to be screened for contact tracing purposes.
For all indoor visits there is a limitation of 3 visitors at a time per resident, for all outdoor visits, there is a limitation of 4 visitors at a time per resident while on The Manor campus. The Manor reserves the right to limit times, dates, lengths of stay for visits based on resources and to ensure safety of staff and residents.
If the resident and visitors are all vaccinated, visits may be conducted without masks or social distancing. This option is not available for unvaccinated residents or if any visitor present in the group is unvaccinated per CDC and VDH guidelines.
You may also take your loved one out for a drive, permitting the resident is able to safely transfer into and out of car without staff assistance. Again, please schedule these trips with Laurie ahead of time so that staff are aware and can have the resident ready to go.
The Leadership Team at The Manor
For a full description of each position, click on the job title. It will link you to a more complete description of the job. Send your resume to HR@themanorvt.org; or call,
802-888-8706. The Manor offers competitive wages and benefits, including a 403(b) retirement fund. Current openings include:
RN/LPN & LNA - Full Time - Nights/Evenings
LNA (BAYLOR PROGRAM) - Full Time - Nights/Weekend 12 hr shifts
LICENSED NURSING ASSISTANT (LNA) - Immediate Opening ALL shifts: Day, Evening, Nights - Full and Part-Time
The Manor recognizes an employee each month from all of the nominees chosen by residents, families and fellow staff who exemplifies our Manor values - commitment, attitude, responsibility, excellence, and service. Congratulations!
Awards and Recognition
At The Manor we are committed to your customer satisfaction. Our formula for success is the integration of our Mission, Vision, and Values throughout the organization. We treat everyone, residents and their families, as respected customers, providing the hospitality they deserve in a professional health care setting.
To achieve our mission we understand that we must make the investment in staffing, from hiring the right people, to retention through building lasting relationships with our employees. Our success requires that all employees be committed to a high-performance culture focused on and aligned with improving patient care. When engaged, motivated employees come to work every day, the service and the customer satisfaction is better, and the quality of the care is higher.
Our staff receives ongoing training to maintain our service standard values; commitment, attitude, responsibility, excellence, and service (CARES). Our vision provides individualized clinical care within an environment of hospitality in order to achieve excellence in the customer service experience for every individual.
2018-2019 Best Nursing Homes
The Manor was named to U.S. News & World Reports list of 2018-2019 list of Best Nursing Homes, and honor that has been achieved annually since 2016. More than 15,000 skilled nursing facilities nationwide were evaluated for the annual list, with 2,975 nursing homes earning the designation as a U.S. News 2018-2019 Best Nursing Home.
AHCA/NCAL National Quality Awards
The Manor earned the Bronze – Commitment to Quality Award from the American Health Care Association/National Center for Assisted Living in 2011, and then earned the Silver-Achievement in Quality Award in 2013. The Manor began its work to earn the final Gold – Achievement in Excellence Award in 2014, focusing on the development of a systems approach to improving our organization’s performance.
The AHCA/NCAL National Quality Award is a progressive three-step process that encourages continuous learning and development of integrated quality systems to achieve performance excellence. Each progressive step requires a more detailed and comprehensive demonstration of quality integration and performance. The criteria for each step is based on the Baldrige Performance Excellence Program’s core values and concepts.
Eli Pick Leadership Award
The Eli Pick Award, originated in 2008, uses publicly collected data by the Center for Medicare & Medicaid Services (CMS), to objectively identify high-performing skilled nursing facilities and the leaders who make them excel. Administrators of those high-performing SNFs are celebrated and honored during the annual American College of Health Care Administrators national awards ceremony. The Eli Pick Facility Leadership Award is a distinction of significance. Only 11% of facilities nationwide qualify. In 2017, The Manor was one of 8 Vermont facilities to receive this award, and has been a recipient of this prestigious award annually since 2013.
To be recognized as a preferred provider for our valued customers; through the delivery of quality care and services by qualified and professional staff with total commitment to integrity and excellence.