WELCOME TO THE MANOR
The Manor, a five star facility, is a recipient of the Vermont State Nursing Home Quality Award for having achieved higher scores for Resident/ Family Satisfaction. The Nursing Home Quality Award is awarded to only five centers in the state of Vermont. The award is based on CMS Star Rating, Customer Satisfaction survey results, participation in “The Advancing Excellence Campaign” and successful state survey results. The Manor has also received the 2013 Silver Quality Award and the 2011 Bronze Award from the American Health Care Association.
“All the staff – from the grounds crew right up to the nursing staff all care for mother, communicate with her and support her physically, emotionally, and spiritually. Mother always said the Manor was her home. During the times I spend with her, I cannot stress how exemplary the care is for our mother. From our family to the entire Manor family, our deepest appreciation and thanks.” — Margaret B.
For a full description of each position, click on the job title. It will link you to a more complete description of the job. Send your resume to HR@themanorvt.org; or call, 802-888-8706. The Manor offers competitive wages and benefits, including a 403(b) retirement fund. Current openings include:
RN/LPN & LNA - Full and Part Time Openings, Per Diem
LICENSED NURSING ASSISTANT (LNA) - Immediate Opening ALL shifts: Day, Evening, Nights - Full and Part-Time
The Manor recognizes an employee each month from all of the nominees chosen by residents, families and fellow staff who exemplifies our Manor values - commitment, attitude, responsibility, excellence, and service. Congratulations!
Awards and Recognition
At The Manor we are committed to your customer satisfaction. Our formula for success is the integration of our Mission, Vision, and Values throughout the organization. We treat everyone, residents and their families, as respected customers, providing the hospitality they deserve in a professional health care setting.
To achieve our mission we understand that we must make the investment in staffing, from hiring the right people, to retention through building lasting relationships with our employees. Our success requires that all employees be committed to a high-performance culture focused on and aligned with improving patient care. When engaged, motivated employees come to work every day, the service and the customer satisfaction is better, and the quality of the care is higher.
Our staff receives ongoing training to maintain our service standard values; commitment, attitude, responsibility, excellence, and service (CARES). Our vision provides individualized clinical care within an environment of hospitality in order to achieve excellence in the customer service experience for every individual.
2021: The Manor Rated Among Vermont's Top 10 Nursing Homes by the American Health Care Association
Administrator Lynn Smith is pleased to announce The Manor was recently acknowledged by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL) as one of Vermont’s top 10 nursing homes. According to Smith, “These achievements are not possible without the commitment of our caring staff, our community partners, and by our Medical Director, Chloe Tartaglia, M.D.”
The AHCA/NCAL National Quality Award Program is a rigorous three-level process that evaluates an organization’s capabilities against nationally recognized standards for excellence, making it one of the most comprehensive and cost-effective performance assessments available to long term and post-acute care providers. Each progressive award level requires a detailed demonstration of superior performance. Providers are nationally recognized for achieving each award level and eventually join the ranks of the best in long term care. The program is based on the Malcolm Baldrige Criteria for Performance Excellence.
The Manor was ranked 6th out of 35 Centers in Vermont and received a 5 star nursing and 5 star overall rating. As a Bronze and Silver Award recipient from the American Health Care Association, The Manor provides short-term rehabilitation therapy following hospitalization, long-term care, and residential care.
The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) represents more than 14,000 non-profit and proprietary skilled nursing centers, assisted living communities, sub-acute centers, and homes for individuals with intellectual and development disabilities. By delivering solutions for quality care, AHCA/NCAL aims to improve the lives of the millions of frail, elderly and individuals with disabilities who receive long term or post-acute care in its member facilities each day. For more information, please visit www.ahcancal.org.
For more information about The Manor, contact Mary L. Collins, Marketing Director, (802) 888-8700, or, email her at: firstname.lastname@example.org.
2020: The Manor Receives Quality Award Recognition
In the last decade, long term and post-acute care providers avoided over 210,000 hospital readmissions. That's 210,000 individuals who, instead of spending time and money in a more intensive setting, can spend it with family and loved ones. At the beginning of the decade, there were 173 Silver and Gold Quality Award recipients. At the close of the decade, there are 741. Post-acute and long term care providers have made such amazing strides over the past 10 years.
Since 2020, AHCA/NCAL members reduced the use of off-label antipsychotics by 40%. Post-acute and long term care providers are modernizing and making huge strides to improve the quality of care for the frail and elderly. In 2010 there were 1,642 @ahcancal members with a Quality Award. 2020 starts with 2,423 active Quality Award recipients. These providers have an amazing commitment to quality.
We are deeply proud to share this honor with other AHCA/NCAL Quality Award winners and we are grateful to our staff who make us proud every day. Thank you! For more about this program visit: https://www.ahcancal.org/quality_improvement/quality_award/Pages/default.aspx
2018-2019 Best Nursing Homes
The Manor was named to U.S. News & World Reports list of 2018-2019 list of Best Nursing Homes, and honor that has been achieved annually since 2016. More than 15,000 skilled nursing facilities nationwide were evaluated for the annual list, with 2,975 nursing homes earning the designation as a U.S. News 2018-2019 Best Nursing Home.
AHCA/NCAL National Quality Awards
The Manor earned the Bronze – Commitment to Quality Award from the American Health Care Association/National Center for Assisted Living in 2011, and then earned the Silver-Achievement in Quality Award in 2013. The Manor began its work to earn the final Gold – Achievement in Excellence Award in 2014, focusing on the development of a systems approach to improving our organization’s performance.
The AHCA/NCAL National Quality Award is a progressive three-step process that encourages continuous learning and development of integrated quality systems to achieve performance excellence. Each progressive step requires a more detailed and comprehensive demonstration of quality integration and performance. The criteria for each step is based on the Baldrige Performance Excellence Program’s core values and concepts.
Eli Pick Leadership Award
The Eli Pick Award, originated in 2008, uses publicly collected data by the Center for Medicare & Medicaid Services (CMS), to objectively identify high-performing skilled nursing facilities and the leaders who make them excel. Administrators of those high-performing SNFs are celebrated and honored during the annual American College of Health Care Administrators national awards ceremony. The Eli Pick Facility Leadership Award is a distinction of significance. Only 11% of facilities nationwide qualify. In 2017, The Manor was one of 8 Vermont facilities to receive this award, and has been a recipient of this prestigious award annually since 2013.
To be recognized as a preferred provider for our valued customers; through the delivery of quality care and services by qualified and professional staff with total commitment to integrity and excellence.