WELCOME TO THE MANOR

The Manor, a five star facility, is a recipient of the Vermont State Nursing Home Quality Award for having achieved higher scores for Resident/ Family Satisfaction. The Nursing Home Quality Award is awarded to only five centers in the state of Vermont. The award is based on CMS Star Rating, Customer Satisfaction survey results, participation in “The Advancing Excellence Campaign” and successful state survey results. The Manor has also received the 2013 Silver Quality Award and the 2011 Bronze Award from the American Health Care Association.
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“All the staff – from the grounds crew right up to the nursing staff all care for mother, communicate with her and support her physically, emotionally, and spiritually. Mother always said the Manor was her home. During the times I spend with her, I cannot stress how exemplary the care is for our mother. From our family to the entire Manor family, our deepest appreciation and thanks.”    — Margaret B.
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VISITATION UPDATE

Updated: SEPT 14, 2021

 

Our quarantine period has ended and we are able to resume visitations:

 

 Inside and Outside Visits are permitted 7 days a week.

  • Outdoor visits are preferred– While a scheduled visit is not required, please call the nursing station in advance so that the resident may be ready when the family member arrives.

  • All visitors must be screened for COVID upon entry and for outside visits- temperature, questions about COVID exposure and symptoms, hand hygiene performed. When walking through common areas all visitors must be wearing a mask.

  • Visitation must be maintained in the resident’s room  (Accommodations will be made for private visitation for residents with roommates)

  • All visitors must wear a mask regardless of vaccination status

  • At the end of the visit, the visitor must exit the building promptly.

 

·         Indoor visits are limited to 3 visitors per visit. Visiting hours are as follows:

 

9:00 am – 11:00 am

3:00 pm- 5:00 pm

6:30 pm - 8:30 pm

(At the request of the resident, visits outside of these times will be accommodated)

 

  • Visiting hours do not apply to Compassionate Visits or End of Life visits. 

 

 

Thank you,

The Leadership Team at The Manor 

 

CAREERS

For a full description of each position, click on the job title. It will link you to a more complete description of the job.  Send your resume to HR@themanorvt.org; or call,

802-888-8706.  The Manor offers competitive wages and benefits, including a 403(b) retirement fund. Current openings include:

RN/LPN & LNA - Full Time - Nights/Evenings

LICENSED NURSING ASSISTANT (LNA) - Immediate Opening ALL shifts: Day, Evening, Nights - Full and Part-Time
PROPERTY MAINTENANCE DIRECTOR - Full Time
DIETARY AIDE - Full Time

HOUSEKEEPER - Full Time
DRIVER - Part-Time/On-Call


* Contact Human Resources for details. (802) 888-8706  
Email: HR@themanorvt.org 

MANOR STARS

The Manor recognizes an employee each month from all of the nominees chosen by residents, families and fellow staff who exemplifies our Manor values - commitment, attitude, responsibility, excellence, and service. Congratulations!

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Awards and Recognition

 

At The Manor we are committed to your customer satisfaction. Our formula for success is the integration of our Mission, Vision, and Values throughout the organization. We treat everyone, residents and their families, as respected customers, providing the hospitality they deserve in a professional health care setting.

 

To achieve our mission we understand that we must make the investment in staffing, from hiring the right people, to retention through building lasting relationships with our employees. Our success requires that all employees be committed to a high-performance culture focused on and aligned with improving patient care. When engaged, motivated employees come to work every day, the service and the customer satisfaction is better, and the quality of the care is higher.

 

Our staff receives ongoing training to maintain our service standard values; commitment, attitude, responsibility, excellence, and service (CARES). Our vision provides individualized clinical care within an environment of hospitality in order to achieve excellence in the customer service experience for every individual.

2020:  The Manor Receives Quality Award Recognition 

In the last decade, long term and post-acute care providers avoided over 210,000 hospital readmissions. That's 210,000 individuals who, instead of spending time and money in a more intensive setting, can spend it with family and loved ones. At the beginning of the decade, there were 173 Silver and Gold Quality Award recipients. At the close of the decade, there are 741. Post-acute and long term care providers have made such amazing strides over the past 10 years.
 

Since 2020, AHCA/NCAL members reduced the use of off-label antipsychotics by 40%. Post-acute and long term care providers are modernizing and making huge strides to improve the quality of care for the frail and elderly.  In 2010 there were 1,642 @ahcancal members with a Quality Award. 2020 starts with 2,423 active Quality Award recipients. These providers have an amazing commitment to quality.

 We are deeply proud to share this honor with other AHCA/NCAL Quality Award winners and we are  grateful to our staff who make us proud every day.  Thank you!  For more about this program visit: https://www.ahcancal.org/quality_improvement/quality_award/Pages/default.aspx 

2018-2019 Best Nursing Homes

The Manor was named to U.S. News & World Reports list of 2018-2019 list of Best Nursing Homes, and honor that has been achieved annually since 2016. More than 15,000 skilled nursing facilities nationwide were evaluated for the annual list, with 2,975 nursing homes earning the designation as a U.S. News 2018-2019 Best Nursing Home.

 

AHCA/NCAL National Quality Awards

The Manor earned the Bronze – Commitment to Quality Award from the American Health Care Association/National Center for Assisted Living in 2011, and then earned the Silver-Achievement in Quality Award in 2013. The Manor began its work to earn the final Gold – Achievement in Excellence Award in 2014, focusing on the development of a systems approach to improving our organization’s performance.
 

The AHCA/NCAL National Quality Award is a progressive three-step process that encourages continuous learning and development of integrated quality systems to achieve performance excellence. Each progressive step requires a more detailed and comprehensive demonstration of quality integration and performance. The criteria for each step is based on the Baldrige Performance Excellence Program’s core values and concepts.
 

Eli Pick Leadership Award

The Eli Pick Award, originated in 2008, uses publicly collected data by the Center for Medicare & Medicaid Services (CMS), to objectively identify high-performing skilled nursing facilities and the leaders who make them excel. Administrators of those high-performing SNFs are celebrated and honored during the annual American College of Health Care Administrators national awards ceremony. The Eli Pick Facility Leadership Award is a distinction of significance. Only 11% of facilities nationwide qualify. In 2017, The Manor was one of 8 Vermont facilities to receive this award, and has been a recipient of this prestigious award annually since 2013.   

OUR MISSION:

To be recognized as a preferred provider for our valued customers; through the delivery of quality care and services by qualified and professional staff with total commitment to integrity and excellence.