A MESSAGE FROM OUR ADMINISTRATOR
March 31, 2020
Vermont is experiencing community spread of COVID-19. Everyone strongly encouraged to engage in their activities while keeping a safe distance from others – and to stay home when possible. This is critical to helping slow the spread of the virus and protect our vulnerable populations.
The Department of Health wants Vermonters to know:
For the most up-to-date information and guidance about COVID-19 visit healthvermont.gov/covid19.
If you are experiencing COVID-19 symptoms (fever, cough, shortness of breath), CALL your health care provider. Many people who are mildly ill can manage their symptoms at home with rest, drinking fluids and taking fever-reducing medicine, when needed.
Testing is currently limited and is prioritized to healthcare workers, hospitalized patients, and vulnerable populations.
Not everybody needs to be tested. Do not call the Health Department. Do not go to the hospital, except in a life-threatening situation.
If you need to go food shopping, to the pharmacy or do other essential activities, keep a distance of 6 feet between yourself and others. Six feet is about the length of a 3-person couch or a bed.
Please connect with family, friends and your community in responsible ways such as using technology, going outside, learning a new skill or helping others in need. We encourage social distancing, not social isolation!
This update is also available at healthvermont.gov/covid19 under UPDATES
The Manor wants you to know:
That we meet daily to review the most current information and recommendations from the Vermont Department of Health (VDH) and Center for Disease Control (CDC) to ensure that our responsiveness is within the regulatory guidelines for protecting the residents. In addition to our response team, Dr. David Bisbee, our Medical Director, and Dr. Chloe Tartaglia, provide clinical guidance and support as we navigate through this challenging time. To date, we do not have COVID positive virus, and we are working diligently to protect residents and staff from the virus. We appreciate the support of our community members, families and friends in this effort.
We realize that this is a stressful time for residents and their families to be separated and have worked to get you connected through Facetime and Skype. We purchased additional ipad devices in order to accommodate this effort. Please contact Laurie Shapleigh, our Life Enrichment Director, 802-888-8735, or email to get connected!
March 17, 2020
MEDICALLY NECESSARY ITEMS FOR RESIDENTS
Thank you for your understanding during this difficult time for all. While we remain under visitor restrictions, please note that only medically necessary items will be allowed into the building for delivery. Please contact Kathy Chaffee at 888-8700 M-F to arrange for delivery. Thank you for your understanding.
March 14, 2020
Governor Scott’s Executive Order and Restrictions on Visitors to Facilities
Governor Phil Scott issued an Executive Order last night in relation to the COVID- 19 virus and measures the Administration is taking to mitigate the impact and risk the virus presents to Vermonters and particularly to our most vulnerable populations.
In the EO, the Governor lays out prohibitions and restrictions on visitors to our Nursing Homes, Residential Care Homes, Assisted Living Facilities and Therapeutic Residences, in a focused effort to prevent the spread of the virus and protect our most vulnerable Vermonters.
It is important to note that the Governor’s Executive Order is more restrictive than guidance laid out by the Centers for Medicaid and Medicare (CMS). CMS has acknowledged that any state guidance more restrictive than their own must be followed and that adhering to stricter standards will not put any facility out of compliance with CMS regulations.
1) For Nursing Homes, Vermont Psychiatric Care Hospital and Middlesex Therapeutic Community Residence: Visitor Access is Prohibited
o Exemptions should be made for Medically Necessary Personnel
o Exemptions should be made for visitors or residents receiving end-of-life care
o All visitors should be screened in accordance with recommendations by the Commissioner of the Vermont Department of Health
For your information, Governor Scott’s Executive Order can be found here:
A direct link to the VDH Screening Guidelines can be found here:
The DAIL COVID-19 page can be found here: https://dail.vermont.gov/novel-coronavirus-information
Thank you for partnering with us during this challenging time and for your continued care and concern for our most vulnerable Vermonters.
WELCOME TO THE MANOR
Recipient of the 2013 Silver Quality Award and the 2011 Bronze Award from the American Health Care Association
“Throughout the years we have noticed how all the staff – from the grounds crew right up to the nursing staff all cared for mother, communicated with her and touched her both emotionally and spiritually. Mother always said the Manor was her home and she was very content there. During the times I spent with her, I cannot stress how much my needs were met for my comfort also. Mother received exemplary care and our family conveys its appreciation and thanks to the entire Manor family.” — Margaret B.
For a full description of each position, click on the job title. It will link you to a more complete description of the job. Send your resume to firstname.lastname@example.org; or call, 802-888-8706. The Manor offers competitive wages and benefits, including a 403(b) retirement fund. Current openings include:
RN INFECTION PREVENTIONIST - Full Time
RN RESIDENTIAL CARE - Part Time
RN MDS COORDINATOR - Full Time
LICENSED NURSING ASSISTANT (LNA) - Immediate Opening ALL shifts: Day, Evening, Nights - Full and Part Time
PERSONAL CARE ATTENDANT (PCA) - Full and Part Time, Evening and Nights
Jared Despault is our most recent Manor Star. “His quick actions and thought process prevented a widespread facility fire, reducing the amount of damage and to ensure the facility was safe.”
The Manor recognizes an employee each month from all of the nominees chosen by residents, families and fellow staff who exemplifies our Manor values - commitment, attitude, responsibility, excellence, and service. Congratulations!
2018-2019 Best Nursing Homes
The Manor was named to U.S. News & World Reports list of 2018-2019 list of Best Nursing Homes, and honor that has been achieved annually since 2016. More than 15,000 skilled nursing facilities nationwide were evaluated for the annual list, with 2,975 nursing homes earning the designation as a U.S. News 2018-2019 Best Nursing Home.
AHCA/NCAL National Quality Awards
The Manor earned the Bronze – Commitment to Quality Award from the American Health Care Association/National Center for Assisted Living in 2011, and then earned the Silver-Achievement in Quality Award in 2013. The Manor began its work to earn the final Gold – Achievement in Excellence Award in 2014, focusing on the development of a systems approach to improving our organization’s performance.
The AHCA/NCAL National Quality Award is a progressive three-step process that encourages continuous learning and development of integrated quality systems to achieve performance excellence. Each progressive step requires a more detailed and comprehensive demonstration of quality integration and performance. The criteria for each step is based on the Baldrige Performance Excellence Program’s core values and concepts.
Eli Pick Leadership Award
The Eli Pick Award, originated in 2008, uses publicly collected data by the Center for Medicare & Medicaid Services (CMS), to objectively identify high-performing skilled nursing facilities and the leaders who make them excel. Administrators of those high-performing SNFs are celebrated and honored during the annual American College of Health Care Administrators national awards ceremony. The Eli Pick Facility Leadership Award is a distinction of significance. Only 11% of facilities nationwide qualify. In 2017, The Manor was one of 8 Vermont facilities to receive this award, and has been a recipient of this prestigious award annually since 2013.
Awards and Recognition
At The Manor we are committed to your customer satisfaction. Our formula for success is the integration of our Mission, Vision, and Values throughout the organization. We treat everyone, residents and their families, as respected customers, providing the hospitality they deserve in a professional health care setting.
To achieve our mission we understand that we must make the investment in staffing, from hiring the right people, to retention through building lasting relationships with our employees. Our success requires that all employees be committed to a high-performance culture focused on and aligned with improving patient care. When engaged, motivated employees come to work every day, the service and the customer satisfaction is better, and the quality of the care is higher.
Our staff receives ongoing training to maintain our service standard values; commitment, attitude, responsibility, excellence, and service (CARES). Our vision provides individualized clinical care within an environment of hospitality in order to achieve excellence in the customer service experience for every individual.
To be recognized as a preferred provider for our valued customers; through the delivery of quality care and services by qualified and professional staff with total commitment to integrity and excellence.